WHO WE ARE AND HOW TO CONTACT US
Full Colour Research Limited (trading as Full Colour Research) process your personal data for our legitimate business interest in hosting market research studies. We process your personal data in accordance with UK and EU Data Protection laws and have in place suitable physical, electronic and managerial procedures to safeguard your personal data.
This policy outlines how we collect, process and protect your personal data, and your rights with regards to your data.
You can contact Full Colour Research in the following ways:
By phone – 0161 464 6715
By email – firstname.lastname@example.org
By post – Full Colour Research, Cambos House, 3 Canal St, Manchester, M1 3HE
Via our website – http://www.fullcolourresearch.com/contact-us/
Full Colour Research is registered as a Data Controller with the Information Commissioner’s Office (ICO). The ICO regulates data protection and privacy matters in the UK. Their website www.ico.org.uk/for-the-public/ has information for businesses and consumers.
HOW WE COLLECT PERSONAL DATA
Full Colour Research collect personal data using the following methods:
- From sub-processors (recruiters and fieldwork agencies) who have invited you to participate in projects for Full Colour Research and our clients;
- Through paper forms you have completed such as filming consent or Non-Disclosure Agreements;
- Through emails and text messages you send to us, or that we send to you;
- During our conversations with you, whether in person or on the phone we may record our telephone conversations with you;
- Through your use of community forums in which we participate;
- Via our website fullcolourresearch.com including when you contact us or sign up for marketing communications from us;
- Via messages you send to us directly through social media;
- Using information about you from other organisations where you have given consent for them to share information they have about you with us or, with organisations like us, and where other organisations can lawfully share information on you with us;
- Information collected independently by online advertising networks (Google for example) through which we place advertisements.
WHAT PERSONAL DATA IS COLLECTED
We may collect the following personal data:
- Usernames and any other unique identification numbers we issue to you or that you use to access our website fullcolourresearch.com
- Information on what you view, click on and access through our websites. This information may also include where you came to our site from, and where you went when you left it. We also track how often you visit and use our websites. We do this via website cookies
- Technical information about the devices you use to access our websites. We collect each device’s unique identifying codes (MAC address or IMEI number) device model, device name, operating system and version, web browser and version and geographic location.
- If you are attending a market research session we will be sent your name and telephone number so that you can be contacted if there are any delays of if you haven’t arrived for the session.
- During a market research session audio and visual recordings are taken. These recordings, either as clips or as a full record may be sent to the organisation or individual commissioning the research. Full Colour Research will delete this content from our server.
- Additional information you share as part of your participation in research.
HOW WE USE YOUR PERSONAL DATA
We use the personal data we collect about you for our legitimate interests which include some or all of the following:
- To provide you with our website – this requires a certain amount of technical information to work efficiently;
- To make a contract with you;
- To reply to and deal with any questions, suggestions, issues, complaints or disputes you or our clients have contacted us about. We may share your data, including our recorded telephone conversations, with our clients to respond to a dispute or complaint that you or they raise about how we carried out the market research on their behalf;
- To respond to any social media posts or other public comments you might make, whether they are directly to us or about us, our websites, services or other activities;
- To protect you and our business from any potentially criminal behaviour, including fraud;
- For internal monitoring and training purposes to check and improve the way we handle our communications with you;
- For recruitment purposes if you have applied for a position with us including to contact you to discuss a role with us and to assess your suitability;
- To help us maintain administrative and statutory records about our business so we can better understand who we’ve recruited and pay our taxes.
SHARING YOUR INFORMATION
We interact with individuals to conduct market research on behalf of third parties. We therefore can’t do our business or provide many of the services and incentives you receive from us without sharing your information with relevant people and organisations.
Your information may be shared with:
- Third party companies who have commissioned market research that you take part in. We may share your name, contact details and your responses to the market research;
- Our professional advisors including our lawyers and technology consultants when they need it to give us their professional advice;
- The police, local authorities, Her Majesty’s Revenue and Customs (HMRC), the courts and any other government authority if they ask us to do so (but only if it is lawful);
- Other people who make a ‘subject access request’, where we are allowed to provide your personal data by law.
SOCIAL MEDIA, BLOGS AND REVIEWS
Any social media posts or comments you send to us (on our Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook or Twitter) on which they’re written and could be made public. Other people, not us, control these platforms. We’re not responsible for this kind of sharing. So before you make any such remarks or observations, you should review the terms and conditions and privacy policies of the social media platforms you use. That way you’ll understand how they will use your information, what information relating to you they will place in the public domain and how you can stop them from doing so if you’re unhappy about it.
It’s worth remembering too that any blog, review, or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large.
You should take extra care to ensure that any comments you make on these service are not offensive, insulting or defamatory. Ultimately, you are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.
INTERNATIONAL TRANSFER OF YOUR INFORMATION
Although we’re based in the UK we recruit participants on behalf of clients around the world. If you take part in market research for a client who is not located within the EU we will ask your consent before any personal data is transferred.
You have various rights about the processing of your personal data:
- The right of access. You have the right to access your data and any supplementary information. You can request details of the personal data we have about you by submitting a subject access request in writing to email@example.com Certain exemptions and conditions apply to this right;
- The right to rectification. If you think that any data we hold about you is incorrect you can request either verbally or in writing for it to be rectified;
- The right to be forgotten. You have the right to have your personal data erased if the personal data is no longer necessary for the purpose which it was originally collected or processed for. If you originally gave consent for your data to be held you can withdraw consent. We reserve the right not to comply with any enquiries or requests we receive about the information we collect, where we may lawfully do so. For example, if we have reason to believe that a request is malicious, technically impossible, involves disproportionate effort or could be harmful to others;
- The right to object. You have the right to object to the processing of your personal data;
- The right to restrict processing. You can request the restriction or suppression of your personal data under certain circumstances.
More information on your data protection rights can be found on the ICO website www.ico.org.uk/for-the-public/
If you have any worries or complaints about the way we use your information, please don’t hesitate to get in touch with us. We’ll do our very best to set your mind at rest or if anything is wrong to put things right. And if, for whatever reason, you feel we’re not meeting the exceptionally high standards we expect of ourselves, you’re within your rights to tell the UK Information Commissioner’s Office (ICO).
USING THIS WEBSITE
Every user who visits this site does so at their own risk. We offer no guarantees as to the accuracy or completeness of the information on this site and assume no responsibility for any errors or omissions in the contents of the site. Additionally we cannot be held responsible for the presence or absence of computer viruses or other bugs which third parties may embed in or attach to this Site without our knowledge or consent. No parties, including Full Colour Research, who are involved in the creation, production or delivery of this site, or whose materials or information appear in this site assumes or accepts any liability for any costs, losses, damages arising out of the user’s access to our site or with the unavailability or failure of performance of this site for any reason.
This website contains links to other websites you may find useful. Once you leave this website we have no control over the content or security of other websites.
We will need to update this policy from time to time as our business changes. Please look out for the flags on our websites and materials which indicate we have changed this policy. If you continue to provide us with information or use our services after we’ve changed our policy, we’ll take it that you accept the changes.
Cookies are a small text file that is placed on your computer, tablet or mobile phone when you access our website. They are not harmful to your devices and allow you to use many of the useful features of our website.
Cookies have a lifetime. Some only last until you close your browser or a short time. These are called ‘session cookies’. Some last longer though, for example, to enable a website to recognise you when you return to them. These are called ‘persistent cookies’.
Cookies placed directly by a website owner (like us) are known as ‘first party cookies’ and most modern websites also use technology provided by other people/businesses, for example to provide online advertising. Cookies placed by other parties are known as ‘third party cookies’.